Over the past five years the telemarketing and call center industry has been in decline. Due to the U.S. recession and reduced corporate profits, companies have pulled back on their telemarketing efforts.
Major companies are now looking for the best value when it comes to investing in marketing. According to this popular call center blog, they review the top five questions to ask when outsourcing your call center to ensure the best quality.
Even though the telemarketing and call center industry is already a 22 Billion dollar industry, it is expected to grow even larger in the next five years, according to economic forecasts.